My experience with Jumia. When it first launched a few years ago, I thought they had misspelled the Swahili word “jumuia” which means community :), so this guys are clever, they redirected jumuia.co.ke to jumia.co.ke. That is when you know a company is serious on business.

Well, I’ve always considered myself an innovator, even though I hold no patent. Jumia, the online store has been around for a while, taking all advertisement space online. Who uses this service? One Sunday Morning in early July, while relaxing in the village where I was visiting my mum, I decided to try it out.

On my phone, I went to jumia.com which swiftly redirected to the local shop jumia.co.ke. (Why do users always go to the a .com domain while the world has over 1000 top level domains?) I added a shirt. It looked good. Slim fit at Ksh1999 ($20). Then checked out. The shopping cart had an option of payment on delivery, with delivery cost of Ksh300 ($3).

After confirming my order, I thought of buying a trouser too, and another shirt. I did just that, but the system did not have a way of merging the first and second order. So I added the first shirt on the second order to avoid paying double for delivery, and checked out. Total cost for the three products was Ksh6000 ($60). There was no option to cancel the first order. I wrote to support asking them to cancel the first order. Being on a Sunday, I did not get any reply.

Coming Tuesday, I got a call from Jumia’s two different delivery riders for delivery of my products. Both the first and second order. “But I cancelled the first order?”, I politely notified the first caller.

Well, the second order was delivered to my doorstep on a Wednesday to which I paid the motorcycle delivery guy the whole Ksh6300 (cost of goods and delivery), and excitedly went to fit my new acquisitions. The merchandise came in two packages, they were clearly from two different shops.

Jumia online shopping in Kenya through jumia.co.ke

I received two packages from Jumia

I loved the first shirt, but the second did not fit (I’ve been growing fat, but I’m still in denial mode), and the trouser did not resemble that which was advertised. It had too much accessories, what we call madoido (effects) in Swahili. The rider had already left. I wrote to Jumia requesting for a return for the non conforming products. I was politely reminded to ensure I have confirmed the conformity of products before payment.

Jumia’s return policy says you must return the goods within 7 days, and they inspect the goods to ensure they are in their original form.

After several days and emails, the returns were picked. After more emails, the refund was effected via MPESA to the mobile number on file, and they did not charge the cost of the courier picking the rejected products.

The MPESA refund message from jumia’s payment partner

KGQ8BIGH2Y Confirmed.You have received Ksh3,898.00 from ECART SERVICES KENYA LIMITED 873250 on 26/7/16 at 7:38 PM New M-PESA balance is Ksh5,265.90. Buy goods with M-PESA.

Well, e-commerce is here with us. And it’s working.


A blog for everyone. Let's go digital

A blog for everyone. Let’s go digital

A .me.ke domain name like this one lord.me.ke is great for a personal blog, personal journal, and advertising your qualifications and resume to the masses. You can refer your employers to your website or showcase your portfolio.

You can also have a brand .me.ke email address like dreams@lord.me.ke which you can give your loved ones, or use for personalising your diary, and thoughts.

A domain alone like lord.me.ke is Ksh1000/year ($10).

A website with the domain is Ksh1160/year ($11). You will get a website just like this lord.me.ke or Foina.me.ke or Ndungi.me.ke.

Try contacting any of the .ke domain registrars by clicking on this link.

Lets go digital

See also, The responsive and interactive online Bible, neno.co.ke


http://hosting.Kenya.or.ke

Domain transfer policy

KENIC has a very good mechanism for domain transfers between registrars. The process is as simple as 123. The domain owner aproaches the registrar of choice, and decides to transfer in, the registrar then puts an online request to the competitor to transfer out. If he refuses, there is a despute committee than can arbitrate. Of course the big players are the hardest to transfer out of, and also some quacks will never transfer a domain at all. This is an issue of ethics.

It is illogical to transfer an expired domain. You have to renew it first.

If you have paid for domain renewal and it has not been renewed, then you have been scammed. You can take the issue with KENIC desputes committee.

KENIC domain pricing

The KENIC pricing has been discussed at lengths. I used to advocate lower prices, but since I became an insider, I now know better. Look at the price of .x xx domain. At $60 translating at about KES4500 with more than 100,000, domains already booked, that’s $6M per year, while .org and .com costs KES800, enjoying millions of subscribers, thus giving them economies of scale. You will realise that KENIC survives on a shoe string budget. If you look at their balance sheets, you can’t help but pity them. According to this presentation by Kemibaro, .ke domains are not overpriced http://www.slideshare.net/kemibaro/kenya-network-information-centre-kenic-marketing-plan-for-201011

We only have paltry 30,000 .ke domains.

At some quarters, its has been argued that personal .me.ke domain should be given out for free for the first year. Maybe even .sc.ke and .ne.ke. I think that would be a brilliant marketing strategy, then go back to 500bob per year thereafter.

Anybody advocating for lowering of .ke prices should also at the same time come up with a survival tactic for KENIC. How they will pay their staff and maintain the servers.

I would suggest that KENIC start offering hosting, colocation, consultancy, and such related services. But again such divergence might bring about conflict of interest.

Barrack Otieno, hit the nail directly on the head when he declared, ‘ask not what KENIC has done for you, but what you have done for KENIC’. As registrars we are always faced with the choice of whether to give our clients a ccTLD or gTLD. Most of us opt for gTLD because we are saving some few cents. After doing a market survey, I realised that most established registrar charge the same amount for either gTLD or ccTLD. We need concerted effort and willingness by the registrar to convince clients to take our .ke ccTLD, only then, shall we prosper as a registry

We Kenyans should start feeling proud of our ‘identity’. I think the patriotic card can be played well to convince people to take our local domains. The marking strategy of ‘zingine ni COMmon’ was very good. It should be revived. We should also convince our politicians to take .ke domain when they are launching their campaign websites. In that way, the population will be exposed to the .ke brand.

Register .co.ke .or.ke domains at KES950, use coupon code 950.

The most affordable .ke domains in the world. Register .ke domain from transworldafrica.com


The Kenya Network Information Center (KENIC) lowered domain registration fees of some domain. I was vexed since they left the .co.ke and .or.ke prefixes in the cold, but all the same Transworld computer Channels got recognition from Business daily Africa

Here is the post made to Skunkworks

KENIC

Well done Kenic.

But you have thought this out from the wrong perspective, and got all priorities wrong. You have subsidized for the rich, and left the poor. Surely, who can afford a domain more? A government institution (.go.ke), an educational institution (.ac.ke), or an individual .co.ke .ne.ke)? You are working against all the principles of Robin Hood

“KENIC Stealing from the poor, giving to the rich”

KENIC, do you know how many people opt to register .com, .org, and .net domains because the price of .ke is NOT within reach? I understand that about 80% of .ke domains come from .co.ke, and Kenic is not ready to loose that revenue, as it is self sustaining, but if the cost of .co.ke domains is lowered, you will achieve 100,000 domains within several years, and your revenue stream will still be excellent due to the volumes.

I think KENIC’S, greediness has been its own undoing. Our company has registered hundreds of websites, and only a handful are .ke because the clients, who are usually young .COMS securing their digital space are put off at the obscene local domains pricing, opting for the cheaper gTLD.

Was Kenic’s initial mandate “PROFIT MAKING”, and why are they masquarading with a holy .OR.KE domain name? KENIC’s initial aim was “to institute a local non-profit organization to manage and operate the .KE ccTLD.”

Why have you deviated from it?

Register .ke domain from transworldafrica.com